Working with technology assist people to work more smart and time management can be more organize, since the work is do by automatically. But, need the knowledge and control with proper nice ways.
What is it?
Information technology plays an important supporting role in knowledge management and users need to be competent and confident in its use. Although technology is growing more responsive to user needs, a frequent change requires employees to regularly upgrade their work practices. Training can help users understand and use new technological strategies in their work processes.
However, competency based training may be rejected by employees with confidence in their technological capabilities Successful training therefore needs to be aware of the individuals, prior knowledge and experience, as the following outline of technology user illustrates.
Many people experienced in the effective use of technology. Those who began their careers before the era accessible computer may have technological skills that are either patchy or limited. Novices/noob users are limited by their own capacity to understand, use and apply the technologies.
They tend to rely on familiar methods and may be reluctant to try new techniques. This can reduce the adoption of preferred techniques in an organization. Thus, novice users need to build technological capabilities, work process re-orientation strategies, and confidence in their own ability to apply these processes regularly on their work practices.
Empowered users are confident, competent and keen to adopt new strategies. They often own and use computer equipment for their personal needs and see it as an essential professional tool. Because they have the confidence to work and test new approaches, they more readily accept leaning about new systems. They still need guidance, but may seek support only if their own approaches have been unsuccessful. If offered training in new technologies, they will expect to be offered effective but rapid overviews of the new strategies.
Expert users are those who regularly use technological skills in their core work processes. Such users quickly adapt to new strategies, and are keen to enhance their capabilities regularly. They are reluctant to participate in training which assumes they are ignorant and inexperienced. Instead, they expect ‘fast tracking’ on new strategies. They may also prefer access to quick online overviews of a process, without the need to practice and be coached.
The different level of user may affect the end of result (the product/services), in our production. But the great of idea, strategies of the marketing to promote the product is another percent that we need to consider. Its about the reputation and “brand”.
Source: Knowledge management, Shelda Debowski (chapter10).
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